Elements and Performance Criteria
Element 1 Plan and prepare for a formal interview.
Performance criteria
1.1 Purpose of the interview and topics likely to be discussed are stated.
1.2 The roles of the participants are described. (Such as needs, interests, expectations.)
1.3 Causes of, and solutions for, poor communication are identified in terms of formal interviews. Such as contributing factors include but are not limited to – verbal, non-verbal, status, age, culture, gender.)
1.4 Differences in expected interviewee behaviour between a one-to-one and a panel interview are described. (Such as differences include but are not limited to – maintaining eye contact, where to sit, responding to questions, awareness of panellists’ roles.)